FAQs
Q1: Do you offer same-day delivery in Nairobi?
Yes order before 5pm and we deliver same day within Nairobi. Upcountry: parcel shipping 24–72 hours depending on town
Q2: How do I place an order?
Chat us on WhatsApp for quick assistance or order directly on our website product pages.
Q3: What payment options do you accept?
M-Pesa Paybill 247247, Account 555771. Cash on delivery is available within Nairobi for most items.
Q4: How much is delivery?
Nairobi rates vary by location and item. For towns outside Nairobi, our agent will confirm parcel fees at checkout.
Q5: Is an item in stock?
: If a product shows a price and “Add to Cart,” it’s typically in stock. If it’s “Out of stock,” WhatsApp us for restock dates or alternatives.
Q6: Do you install products like wall shelves or racks?
Most are DIY; we provide guidance via WhatsApp. For complex installs, we can recommend a local fundi.
Q7: Can I return or exchange an item?
We offer a 3-day exchange/return window for eligible, unused items in original packaging. WhatsApp us first to approve.
Q8: Do you sell wholesale?
Yes message us for bulk pricing and availability.
Q9: How do I care for my dish rack/liners?
Rinse weekly, dry after use, avoid harsh scourers; replace liners every 3–6 months.
Q10: What if my order arrives damaged?
Contact us within 24 hours with photos; we’ll resolve with a replacement or fix as per policy.
Q11: Can I get live photos or videos before buying?
Yes ask on WhatsApp; we’ll send live photos/videos from the store floor.
Q12: Do you deliver to Uganda, Tanzania, or Rwanda?
We’re working on expanded cross-border delivery. For now, Kenya nationwide is supported; message us for updates.
CTA (end of page):
Still have questions? Chat on WhatsApp for fast help and live product demos.
