Your Privacy at Kisasahome
Kisasahome (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This policy explains what information we collect, how we use it, how we protect it, and your rights under the Kenya Data Protection Act, 2019.
This policy applies to all interactions with Kisasahome — through our website (kisasahome.co.ke), WhatsApp, social media platforms (TikTok, Instagram, Facebook), and our physical shop.
Who We Are
Data Controller: Kisasahome
Address: Maximum Business Centre, Shop MM13/14, Tsavo Road, Nairobi CBD, Kenya
Email: info@kisasahome.co.ke
Phone: +254 705 555 771
What Information We Collect
Information you provide directly:
- Your name and phone number — to process and deliver your order
- Your delivery address — to deliver your order to the correct location
- M-Pesa transaction details — to confirm payment (we do not store your M-Pesa PIN or passwords)
- WhatsApp messages — to process your order and provide customer support
- Product reviews — if you choose to leave one on our website
Information collected automatically:
- Pages you visit and products you view on our website — through cookies and analytics tools
- Your device type and browser — to ensure the website works correctly on your device
- Your approximate location — from your IP address, to show relevant delivery information
How We Use Your Information
- To process and deliver your orders
- To communicate with you about your order status, delivery updates, and support requests
- To process warranty claims and returns
- To send you product updates and offers via WhatsApp (only with your consent — you can opt out at any time)
- To improve our products, website, and services based on customer feedback and behaviour
- To comply with legal obligations
Legal Basis for Processing
We process your personal data based on:
- Contract performance: Processing necessary to fulfil your order
- Consent: For marketing communications — you can withdraw consent at any time
- Legitimate interest: For improving our services and website experience
- Legal obligation: For tax, accounting, and regulatory compliance
Who We Share Your Information With
- Delivery riders: Your name, phone number, and delivery address — so they can deliver your order
- Payment processors: M-Pesa (Safaricom) — to process your payment
- Platform providers: WhatsApp (Meta), TikTok (ByteDance), Instagram (Meta) — when you interact with us on these platforms. These platforms have their own privacy policies.
- Analytics tools: Google Analytics — to understand website usage (anonymised data only)
We do not sell your personal information to anyone. We do not share your data with advertisers or marketing agencies.
Cross-Border Data Transfers
Some of the platforms we use (WhatsApp, Google Analytics, social media) store data on servers outside Kenya. By interacting with us through these platforms, your data may be transferred internationally. These platforms maintain their own data protection standards. We encourage you to review their privacy policies.
How Long We Keep Your Data
- Order and transaction records: 7 years (required for tax and accounting purposes)
- Customer support conversations: 2 years from last interaction
- Marketing contact lists: Until you opt out or request deletion
- Website analytics data: 26 months (Google Analytics default)
Your Rights
Under the Kenya Data Protection Act 2019, you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate or incomplete information
- Delete your personal data (subject to legal retention requirements)
- Object to processing of your data for marketing purposes
- Withdraw consent for marketing communications at any time
- Data portability — request your data in a commonly used format
To exercise any of these rights, contact us at info@kisasahome.co.ke or WhatsApp +254 705 555 771. We will respond within 30 days.
Marketing Communications
We may send you product updates and offers via WhatsApp broadcast. You can opt out at any time by replying STOP to any broadcast message, or by contacting us directly. We will remove you from all marketing lists within 48 hours.
Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, and analyse website traffic. You can control cookies through your browser settings. Disabling cookies may affect some website features.
Data Security
We take reasonable measures to protect your personal information from unauthorised access, loss, or misuse. This includes secure payment processing through M-Pesa, access controls for customer data, and regular review of our data handling practices.
Children’s Privacy
Our services are not directed at children under 18. We do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us and we will delete it promptly.
Complaints
If you believe your data has been mishandled, you can:
- Contact us directly at info@kisasahome.co.ke
- Lodge a complaint with the Office of the Data Protection Commissioner (ODPC) at www.odpc.go.ke
Changes to This Policy
We may update this privacy policy from time to time. The current version will always be available on this page with the date of last update.
Last updated: April 1, 2026.
